Privacy Policy

1. Responsible Party and Data Protection Officer

The responsible party for data processing under the General Data Protection Regulation (GDPR) and other privacy laws is:

Twitiptv
Email: [email protected]
WhatsApp: +1 239-310-9171
Address: 3213 15th Ave, Evans, CO 80620, United States

We have not appointed a formal Data Protection Officer as we are not required to do so. For privacy questions, you can always contact us directly via email or WhatsApp. Your privacy matters to us at Twitiptv.

2. General Information

The protection of your personal data is important to us at Twitiptv. We treat your personal data confidentially and in accordance with statutory privacy regulations and this privacy policy. Use of our website is generally possible without providing personal data. Where personal data (such as name, address, or email address) is collected on our pages, this is always done on a voluntary basis where possible. This data will not be passed on to third parties without your express consent.

Please note that data transmission over the internet (e.g., when communicating via email or WhatsApp) may have security vulnerabilities. Complete protection of data against access by third parties is not possible. Twitiptv uses premium server security practices to protect your information.

3. Collection and Processing of Personal Data

We collect, process, and use personal data only if you voluntarily provide it, for example as part of an inquiry, order for Twitiptv, or when contacting via WhatsApp. What data is collected can be seen from the respective input forms. We use this data to execute the contract, process your requests, and for technical management of Twitiptv.

The following data is collected when placing an order for Twitiptv:

• Name – for personal address and invoicing
• Email address – for sending login credentials, invoices, and important updates about your Twitiptv subscription
• Phone number – for WhatsApp support and subscription management with Twitiptv
• IP address – for technical support, security, and fraud prevention on Twitiptv's premium servers
• Payment information – processed via secure payment providers (we do not store credit card details)
• MAC address – when using MAG Boxes for activation with Twitiptv

4. Legal Basis for Processing

Your personal data is processed on the following legal bases with Twitiptv:

• Performance of a contract (Art. 6(1)(b) GDPR) – for delivering our Twitiptv IPTV service
• Legitimate interest (Art. 6(1)(f) GDPR) – for customer service, fraud prevention, and service improvement for Twitiptv
• Legal obligation (Art. 6(1)(c) GDPR) – for complying with tax and administrative obligations
• Consent (Art. 6(1)(a) GDPR) – for marketing communications (if applicable)

5. Purposes of Data Processing

We use your personal data exclusively for the following purposes related to Twitiptv:

• Delivery of our Twitiptv IPTV service with 250,000+ live channels and 120,000+ VOD content in 4K/8K quality
• Processing one-time payments via credit card, PayPal, or cryptocurrency – no hidden fees
• Customer support via WhatsApp, email, and phone (24/7 support for Twitiptv)
• Information about important changes, maintenance work, or subscription renewals for Twitiptv
• Improvement of our Twitiptv service and user experience
• Fraud prevention and combating misuse of Twitiptv's premium servers

6. Transfer of Data to Third Parties

Your personal data will not be transferred to third parties for purposes other than those listed below. We will only share your data with third parties if:

• you have given your express consent (Art. 6(1)(a) GDPR),
• the transfer is necessary for the performance of the contract (Art. 6(1)(b) GDPR),
• there is a legal obligation (Art. 6(1)(c) GDPR), or
• the transfer is necessary to protect legitimate interests (Art. 6(1)(f) GDPR).

Recipients of your data may include:

• Payment service providers (PayPal, crypto providers) – for secure payment processing. These are processors that comply with GDPR.
• Hosting partners – for providing Twitiptv's servers and technical infrastructure.
• WhatsApp (Meta) – for customer communication and support for Twitiptv.

We never sell your personal data to third parties. All external providers we use have privacy agreements that comply with GDPR standards. Twitiptv is committed to trust, support, and satisfaction.

7. Retention Period

We retain your personal data only as long as necessary for the purposes for which it was collected or as required by statutory retention periods for Twitiptv:

• Account data – for the duration of your active Twitiptv subscription + 12 months after termination (for legal and administrative purposes)
• Communication data (WhatsApp/email) – 24 months after last contact with Twitiptv support
• Payment data – 7 years (statutory retention period for financial records) – one-time payment, no hidden fees
• Technical logs (IP addresses) – maximum 12 months for Twitiptv's premium servers

8. Your Rights under GDPR

As a data subject, you have the following rights, which you can exercise at any time free of charge regarding your Twitiptv data:

• Right of access (Art. 15 GDPR) – You can request information about the data stored about you by Twitiptv.
• Right to rectification (Art. 16 GDPR) – You can request correction of inaccurate data or completion of incomplete data.
• Right to erasure (Art. 17 GDPR) – You can request deletion of your data from Twitiptv.
• Right to restriction of processing (Art. 18 GDPR) – You can request restriction of processing of your data.
• Right to data portability (Art. 20 GDPR) – You can request transfer of your data in a machine-readable format.
• Right to object (Art. 21 GDPR) – You can object to the processing of your data by Twitiptv.
• Right to withdraw consent (Art. 7(3) GDPR) – You can withdraw previously given consent at any time with future effect.

To exercise your rights, contact us via WhatsApp or email. We will process your request within 4 weeks as legally required. Twitiptv values your trust.

9. SSL/TLS Encryption

This site uses SSL or TLS encryption to secure the transfer of confidential content, such as requests you send to us as a site administrator. You can recognize an encrypted connection by the fact that the address bar of the browser changes from "http://" to "https://" and by the lock symbol in your browser bar. When SSL or TLS encryption is activated, the data you send to us cannot be read by third parties. Twitiptv uses premium server security practices.

10. Cookies

Our website uses only functional and analytical cookies to make the website function properly and to improve it. We do not use tracking cookies for advertising purposes. You can disable cookies via your browser settings, but this may affect the functionality of the website. Twitiptv respects your privacy.

11. Privacy during WhatsApp Communication

We use WhatsApp Business for customer communication regarding Twitiptv. WhatsApp (part of Meta) may process certain data. We have a data processing agreement with Meta and only use WhatsApp Business functionalities. Information about data processing on WhatsApp can be found in WhatsApp's privacy policy. Your Twitiptv support experience is important to us.

12. Privacy for Children

Our Twitiptv service is not directed to children under 18 years of age. We do not knowingly collect personal data from children under 18. If you believe we have collected data from a child under 18, please contact us so we can delete this information.

13. Changes to the Privacy Policy

We reserve the right to amend this privacy policy if necessary to comply with changing legal requirements or changes to our Twitiptv service. The most current version is available on this page with the date of the last change. For important changes, we will actively inform you via WhatsApp or email. One-time payment, no hidden fees – always transparent.

14. Right to File a Complaint with a Supervisory Authority

You have the right to file a complaint with a data protection supervisory authority about our processing of your personal data for Twitiptv. However, we would appreciate it if you would contact us first so we can find a solution together.

Federal Trade Commission (FTC)
Website: ftc.gov
Consumer Response Center: 1-877-FTC-HELP

15. Contact for Privacy Questions

For questions about privacy, exercising your rights, or about this privacy policy for Twitiptv, please contact us:

• Email: [email protected]
• WhatsApp: +1 239-310-9171
• Address: 3213 15th Ave, Evans, CO 80620, United States

We are happy to help with all your questions about Twitiptv and the associated privacy aspects of your Twitiptv experience. Trust, support, satisfaction – that's our mission.